Frequently asked questions
Q: What is a digital lock and how does it work?
A digital lock uses an electronic mechanism instead of a traditional key. You unlock it with a PIN, fingerprint, card, fob or app, and a small motor moves the bolt. Most also keep a physical key or backup method in case the battery runs out.
Q: What are the different types of digital locks?
The main types are keypad or PIN locks, fingerprint or biometric locks, smart locks controlled by app, card and fob locks, smart or digital deadbolts, and digital padlocks. Each suits a different mix of doors, users and access needs.
Q: Are digital locks safe and secure?
Quality digital locks can be very secure, with features such as encrypted connections, tamper resistance and auto-lock. As with any lock, security depends on choosing a reputable product, installing it correctly, and keeping codes private. Check manufacturer specifications for any security ratings.
Q: What happens to a digital lock if the power or battery dies?
Most digital locks warn you well before the battery is flat with low-battery alerts. Many also include a physical key override or an emergency power option, such as a terminal you can touch with a 9-volt battery, so you can still get in. Always confirm the backup method before buying.
Q: Can I install a digital lock myself, or do I need a locksmith?
Many keypad and smart locks are designed as a DIY retrofit and can be fitted with basic tools in under an hour. If your door is non-standard, you are unsure about alignment, or you want the work guaranteed, a locksmith is a good idea.
Q: Do digital locks work on standard NZ doors?
Most digital locks are built to fit standard door thicknesses and backsets, which cover the majority of New Zealand doors. Timber, aluminium and specialty doors can differ, so measure your door and check the lock’s compatibility specs before you order.
Q: What is the difference between a smart lock and a keypad lock?
A keypad lock opens with a code and usually works on its own with no network. A smart lock adds connectivity by Bluetooth or WiFi, so you can control it from an app, unlock remotely and issue guest codes. Smart locks offer more features but are more complex and cost more.
Q: Do I need WiFi for a digital lock to work?
No. Standalone keypad, fingerprint and card locks work without any network. WiFi is only needed if you want remote access and notifications from anywhere. Some smart locks use Bluetooth or a separate hub instead of connecting directly to WiFi.
Q: Can I give guests or tenants a temporary code?
Yes, many keypad and smart locks let you create multiple or temporary codes for guests, cleaners or tenants, and remove them later. Smart locks with app control make it easy to set time-limited codes, which is handy for rentals and short stays.
Q: How much does a digital lock cost in NZ?
Prices vary widely by type and features, from affordable keypad and padlock models to premium connected smart deadbolts. Because pricing changes with brand, retailer and promotions, check current product listings for accurate figures.
Q: Which digital lock brands are best for New Zealand homes?
Several established brands sell digital locks in New Zealand, covering simple keypad units through to premium smart locks. The best choice depends on your door, budget and access needs, so compare current models on each brand’s own pages to confirm features and NZ availability.
Q: Are digital locks waterproof / suitable for exterior doors?
Many digital locks are rated for outdoor use, but not all, so check the weatherproofing or IP rating before fitting one to an exterior door or gate. A lock rated for the outdoors will handle New Zealand’s rain and coastal conditions more reliably.
Q: Can digital locks be hacked?
Any connected device carries some risk, but reputable smart locks use encryption and security measures to reduce it. You can lower risk further by keeping firmware updated, using strong unique codes, and choosing well-reviewed brands. Standalone locks with no network have no remote attack surface at all.
Q: Do digital locks still have a physical key backup?
Many do, though not all. A physical key override, or an alternative backup such as a mechanical key slot or emergency power terminal, is a useful safeguard against flat batteries or faults. Check the backup options listed before you buy.










