Frequently asked questions
Q: How long does rekeying take?
Rekeying a single lock usually takes 20 to 30 minutes once the locksmith is on site, and most jobs with several locks are still finished within the hour. We carry pins for a wide range of common lock brands, so most rekeys are completed in one visit without needing to order parts.
Q: Will rekeying work on any type of lock?
Most pin tumbler and disc tumbler locks – the type used in the large majority of New Zealand homes and businesses – can be rekeyed. Some very old, damaged, or unusual lock types can’t be rekeyed reliably, in which case we’ll tell you honestly and recommend replacement instead.
Q: Can you rekey all my locks to one key?
Yes. This is one of the most common requests we get. As long as the locks are compatible with each other (or can be made compatible), we can set your front door, back door, garage and any other locks to open with a single key.
Q: Do I get new keys, or do my current keys still work?
You’ll receive new keys as part of the job. That’s the whole point of rekeying – your old keys are deliberately made useless, and only the new keys we cut for you will open the lock afterwards.
Q: Is rekeying enough after a break-in, or should I replace the lock?
If the lock itself wasn’t damaged in the break-in, rekeying is often enough to restore your security, since it invalidates any keys that may be compromised. If the lock, cylinder or door frame was damaged during the break-in, we’ll recommend replacement instead and explain why.
Q: How much does rekeying cost compared to replacing a lock?
Rekeying is almost always cheaper than replacement, since you’re paying for labour and a new set of pins rather than a whole new lock. The exact cost depends on the number of locks and the lock type – we’ll give you a clear quote before starting any work.
Q: Can a locksmith rekey a lock I bought myself, or only locks you supplied?
We can rekey most locks regardless of where they were purchased, as long as they’re a compatible type. If your lock turns out to be incompatible or in poor condition, we’ll let you know before doing any work.
Q: Do landlords need to rekey between every tenancy?
It’s not a legal requirement in New Zealand, but it’s widely considered good practice. Rekeying between tenancies means you can be confident that former tenants, their friends, or anyone who was given a copy no longer has access to the property.
Q: Can I rekey a smart or digital lock?
Digital and smart locks generally don’t get “rekeyed” in the traditional sense – instead, access is updated by changing the PIN code or removing a user’s credential. If you have a smart lock, let us know and we’ll talk you through how access changes work for your specific model.
Q: Do you offer same-day or emergency rekeying?
Yes. If you need locks rekeyed urgently – after a lost key, a break-in, or a lockout – our mobile locksmiths can attend across Auckland, including after-hours where available.










